![]() Fax: 58 However, because it is urgent that you get into your safe, a better course of action for you might be to call a local licensed locksmith/safe technician who can contact Sentry for you, and upon verification that you are the rightful owner of the safe, the technician may be able to get your combination on the spot. Just click on 'Download Notary Form' from the link above, or for your convenience, you can also easily access it here: If you need to contact Sentry's Customer Care Center for any further questions, you can do so, here: For your convenience, I've listed their Customer Service phone and fax numbers: Customer Service: 1-80 (hours are 8AM-6PM Monday through Friday, Eastern time, but are subject to change). 11 Method 3 Trying Other Solutions 1 Insert a knife into the keyhole and shake it to pop the lock open. Then, open up your safe after the locking mechanism is disengaged. Remove the wire from the safe and enter your new code into the control panel on the front of the safe. Simply click on the link below and follow the directions: You will need to provide your model number and serial number, and you will also be asked to fill out a notary form to confirm safe ownership and prove your identity. Open the safe by entering your new passcode. If you don't have the override key, for your protection and security, the safest way to retrieve your factory-set combination is from the manufacturer, Sentry. ![]() ![]() Insert the skeleton key (second set of keys provided) into the key hole inside the opening for the battery. Remove the battery cover, disconnect and remove the battery holder. Here are directions from your manual: If your electronic lock fails or you do not have any codes available, you may use a key override to access this unit. Here is a downloadable copy of your owner's manual: If your safe also came with a set of 'override' keys, you might be able to bypass the electronic code and open it. Hello, and welcome! My name is Cheryl and it will be my pleasure to help you today.
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